Just a few short days later, this arrived on my front porch:
They're here! Look at the cute paper source sticker. So exciting!
I was overjoyed and ready to start crafting the invites right away... until I opened the box and found this:
Hmm... don't those look a little yellow-y to you? No? how about when they're put next to the antique gold paper I had on hand:
Yeah, they sent me Stardream gold instead of antique gold! They may look nice together in the picture, but both are shimmery gold colors - in very different golds that clash big time. I. was. devastated.
What was I going to do? Paper Source has a strict no-returns policy on sale items, and besides where would I return them? I technically ordered them from down here, but they were shipped from Berkeley. Would I have to pay shipping to return them? How could I prove that I had indeed asked for the antique gold when I admit I used the plain ole' gold to show the sales lady an example of the size I wanted. And, worst of all, these suckers are on clearance and there was already a limited amount - would Berkeley even have enough of the right color left? Did they ever really have them in the first place? Gah!
Okay, breathe Laura. This was one of those times where my mind races far too fast for its own good, and I begin to think of everything that can go wrong before I even give it a chance to go right.
So, at ten am the next day (literally - I called the minute they opened), I called the Berkeley store. The sales lady there found my order right away, immediately admitted it was their fault, and went to check for the correct color. She then said the most beautiful thing - she would expedite the shipping of the correct ones right away for no extra cost, and that she would e-mail the store down here telling them to make an exception and allow me to return the wrong ones. She then assured me they would arrive the next day (they did! They were on my step by the time I got home from the gym at 10 am!), and gave me her name and her manager's name (without my asking) just in case I had any further problems. I love that woman. No really, I work in customer service and thus have pretty high expectations for the service I receive, and I was incredibly impressed and greatly relieved. All doubts I ever had about Paper Source after the mix-up flew right out the window.
my lovelies complete with one of the wonderful papers I got to line them.
The next day, I received the correct envelopes and returned the wrong ones (and ended up spending more money than I got back on other papery goodness, but that's another story). Crisis averted, love for Paper Source re-instated and going strong.
* all photos by me.